Sprinklr supports its use through a knowledge portal, training, and agent support.
- Sprinklr Knowledge Portal: https://help.sprinklr.com
① The website can only be accessed by Sprinklr users (access the link after logging into the platform https://space.sprinklr.com)
② Provides a guide including screenshots for all functions of the Sprinklr module
③ You can check any questions you have about Sprinklr through keyword search.
④ You can quickly check updates on each social channel
- Sprinklr University: https://sprinklruniversity.lyearn.com/home
① Provides online education courses related to Sprinklr modules
② Any Sprinklr user can complete the course.
③ It consists of English content, but scripts and demo videos are provided so anyone can easily complete the training.
④ Online Certification provided upon completion of a 30-minute to 2-hour training course (can be posted on Linkedin)
- Talk to support(Live Chat) / Platinum Support Ticket: platinumtickets@sprinklr.com
① You can inquire using ‘Talk to support’ within the platform or the Platinum Support Ticket email.
② If you need a direct response, click the ‘Talk to support’ button at the top of the platform or send an email to the support team.
Respond within (question must be written in English)
③ You can respond more quickly if you attach a dashboard link and screenshot containing your inquiry to the email.
There are four modules that can be used in LG Electronics Sprinklr.
Sprinklr Service: Customer contact point management in various channels at the CS level
Sprinklr Insights: Social data collection and continuous monitoring through dashboard
Sprinklr Marketing: Marketing/advertising, planning, execution, analysis, optimization through digital channels
Sprinklr Social: Content Publishing, Owned Account Management and Reporting
Selection guide
Analysis of specific social topics (query and domain-based listening using Topic, Keyword List, Theme)
Sprinklr Insights > Learn > Custom > Listening Dashboards
Manage information about competitor accounts (Followers, Engagement, published content, etc.)
Sprinklr Insights > Learn > Custom > Benchmarking Dashboards
Publishing / content management / account management through your own account
Sprinklr Social > Analyze > Analytics > Reporting
Detect changes in engagement related to a specific topic or company account
Sprinklr Social > Engage > Engagement > Engagement Dashboards(Edited)Restore original