Symptoms
When I access Dashboard, The message that cannot access Tableau is Popped up
Resolution
If you are unable to use the dashboard, your access permission may have been revoked due to reasons such as long-term inactivity. In this case, you must apply for access to the D2C Dashboard (D2CD).
How to apply for D2C Data Portal permission
If you have recently been granted permission, there may have been an error in synchronizing user information with the Tableau server. In this case, please capture the screen where you were granted permission and contact the D2C Data Help Center.