RMA-GR stands for Goodset Return, and RMA-DR means Defective Return.
Our company manages reverse logistics by categorizing them into GR (Goodset Return) and DR (Defective Return).
(1) Goodset Return: This refers to the return of products that were shipped for sale, following a prior agreement with the client and through appropriate procedures. It is mainly managed and handled by the SCM/Logistics department. Reverse logistics processed as GR are included in logistics costs.
(2) Defective Return: This refers to products that are returned to our company due to defects or quality issues that arise during shipping/installation. It includes cases where ① quality issues occur after purchase and acceptance by the client/customer, and ② damage/defects occur during installation/shipping. It is mainly managed and handled by the SVC department. Reverse logistics processed as DR are included in service costs.