How to Resolve VPN Time-out Error After Issuing X Employee ID

To access the dashboard via VPN, ensure connectivity to the following two servers. If a firewall is blocking access, allow the servers and IP addresses listed below, then attempt to connect.

Servers Requiring Firewall Exemption

1. https://sso.lge.com
   • IP: 10.182.33.20
   • Ports: 80, 443
2. ideadashboard.lge.com
   • IP: 10.182.33.20
   • Ports: 80, 443
3. d2cglobalmarketing.lge.com
   • IP: 10.182.33.49
   • Ports: 80, 443

Steps to Resolve

1. Add the above servers and IP addresses to your firewall's allow list.
2. If the issue persists after updating the firewall settings, contact the LG Electronics IT Support Center (SPOC Center, [e-mail]).

Note: Example of Connection Failure Due to Firewall