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If you see a message stating that you need to add an external user first when logging into the Help Center, please refer to the following.
You can log in to our Help Center based on your AD account (ID@LGE.COM).
The account you generally use is an EP account, and the login password may be different from your AD account.
Please check your AD account according to the Case below.
Case 1 : No AD account
For those who do not have an AD account, please request the creation of an AD account through the LGE employees you are collaborating with.
Required Information for AD Account Application:
Name / English Name / Department / Position / Usage Period / Gender / Date of Birth / Email / Contact Number / SSO Use / RPA Use
Case 2-1 : Unable to log in (LGE employees)
If you are unable to log in with your AD account, it may have expired 90 days after you changed your password.
In this case, updating your AD account password will solve most problems.
- Cloud environment : Ctrl + Alt + Del → Change password
※ You will receive an email indicating that your AD password has been changed.
Case 2-2 : Unable to log in (Partner company)
Please send a change request email to SPOC@lge.com with the following information.
- Name / Employee Number / SSO(=AD) ID :
- AD password to change:
- Reason for request:
Case 3 : Others
However, if you are still unable to log in, please contact a Data Help Center.
You can have a chat consultation without logging in.
(Note) AD account password can be used in the following environments.
- Log in to AD converted Windows PC
- Log in to Cloud PC portal
- VPN
- LG Apps
- Some systems connected through AD authentication
※ The completion of password change processing will be reported to the security IT/infrastructure team.